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  • What is a convention ?

A convention is an event lasting one or more days that aims to bring together people with the same passion. Here, we usually bring together fans of television series and actors of those series. 

  • How do I access a convention?

To access one of our conventions, you must purchase a pass. Simply go to the ticketing and choose the pass that suits you best. 

  • Does a convention last all day?

It depends on the convention but usually it lasts all day. On average from 9:30 am to 6:30 pm but it depends on the event. Do not hesitate to contact us if you want to know the schedule for a particular convention!

  • What payment do you accept?

Our ticketing billetweb.fr accepts payments by credit card and bank transfer.

  • What is an extra?

An extra is an additional paid activity. There are several types of extras: photoshoot, autograph, meeting, meeting selfie, cocktail party, etc. All activities are explained on the event page!

  • Are tickets refundable if I can no longer come?

According to our general terms and conditions of sale, tickets are neither exchangeable or refundable. Please read the terms and conditions before purchasing. You can send us a message explaining the situation.

  • If the event is postponed and I can no longer come, can I get a refund?

Of course, in case of postponement of the event, we offer a refund to each person who could no longer come.

  • An actor canceled his appearance, can I get a refund?

If an actor cancels, we'll suggest a replacement. If this replacement does not suit you, we will also offer a refund.
However, passes are not refundable.

  • Are cameras allowed?

All cameras are allowed. Attention, flashes are only allowed during the first 5 minutes of each panel. It is only possible to take pictures during the Q&A activity in the panel room. It is forbidden to take pictures during the other activities.

  • When will the event schedule be available?

The planning of the event is usually available 1 week before the event.

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